Return of goods
If for some reason you want to return product to us, just follow the instructions below.
In the case of warranty or resignation, read our terms and conditions.
If you want to exchange a product, this is only possible through prior arrangement.
In the event that the product you want to return is a food item, we can only accept this unopened
and with intact seals. In the case of warranty or cancellation, please note our terms and conditions.
2. Contact us
Contact us through our contact form to save unnecessary shipping costs.
You will receive a confirmation email with all data that you require for the return
- Address of the return
- Contact person
- Any costs of returning the goods
If you wish to exchange an item and you received the confirmation with the approval by us, the purchase price (minus the cost) will only be refunded in the form of a voucher, which you will receive by email after the receipt of the goods in our facilities.
For questions concerning the return of goods please use our contact form.
4. Revocation instructions/ Withdrawal
You have the right of withdrawal from this contract within fourteen days without giving a reason.
The withdrawal period shall be fourteen days from the date the goods have been received by you or a third party chosen by you other than the carrier.
To exercise your right, you have to contact our customer service via our contact form. Our staff will send you an e-mail with the necessary steps in order to exercise your right.