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Delivery Information

SHIPPING

We send our premium fresh made products all over Austria by Austrian Post and for all other countries we send them by DHL courier.

Delivery in Austria and European Countries usually arrives within 24/96 hours from the moment when the order leaves our warehouse and depending on destination and the time at which the order is shipped. For other countries around the world the delivery can be from 3 to 7 days, from the moment when the order leaves our warehouse and depending on destination and the time at which the order is shipped.

Delivery time with Austrian Post is from Monday to Friday, and with DHL Courier from Monday to Friday (in some countries from Monday to Saturday), except Holidays.

The user will be notified by email as soon as the order is shipped and tracking information will be available on the web pages of our shipping partners. Generally the delivery status is only viewable the next day after the package is send out, and in the case of international shipping you can only follow the package until it reaches the country you live in.

If the phone number provided during registration on the website is not valid, we suggest you make sure someone is at the address to sign the delivery note.

Tartufino ships at the moment to the following EU countries: Austria, Bulgaria, Belgium, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom.

Attention: Please note that we currently cannot send alcoholic products in the following countries due to country-specific policy: Switzerland, Norway.

To order in countries that are not included in the lists, please send us an inquiry. For now, we are not sending the goods to United States.


SHIPPING COSTS

The shipping cost is determined by the weigh/quantity of the items you order and it will be specified in the payment page at checkout. We always take care to ensure the best price delivery.

Please note: Customs duties might occur when shipping to Non-EU countries (such as Switzerland). Please contact your customs duty office for questions regarding these tariffs.


Upon delivery may occur due to variations in laws and regulations to increased utility costs (such as taxes or levies) which can affect the price. Therefore, discounts or product promotions always refer to the net value.

100% SAFE AND EASY PAYMENTS

We do not get and do not collect information about your Bank and Credit card Data. Your payment goes and is secure through our Level 1certified PSP partner: Viveum Payment Systems GmbH (www.viveum.com)

On our E-Shop it is possible to pay for your order using a PayPal, SOFORT BANKING or the following credit cards: VISA and MASTER CARD. Cash on delivery is not available.